We take customer service extremely seriously and would like to ensure your experience at Predator Hunter Outdoors is the best it can be. We’ve collected the questions we’re commonly asked into one list. Of course, if you have any questions that don’t appear here, please feel free to contact us at:
1-855-SONGDOG (766-4364)
info@predatorhunteroutdoors.com
Payments
All orders are processed securely. You can complete your order using a PayPal account, a Credit Card, or a Debit Card. You do not need a PayPal account to complete your order. If you have any issues, you can also call us to place your order.
Shipping
We ship all orders via UPS, FedEx, or USPS, and you can select your preferred shipping method. Most orders arrive within 1–5 business days after shipment. Once a label is created, you should receive a receipt along with tracking information. Please check your spam folder if you have not received one. NOTE: Some orders are drop-shipped and most thermal and night vision scopes require a signature upon arrival, please keep an eye on your tracking number for updates!
NOTE: All Thermal and Night Vision products are automatically shipped via UPS or FedEx and require a signature upon delivery. Choose the free shipping option at checkout unless expedited shipping is needed. If this is an issue, please contact us.
Shipping charges are automatically calculated at checkout. (Shipping quote seems high? Give us a call.)
Each order is packaged securely to ensure your items arrive at your door in perfect condition.
Refund & Return Policy
Predator Hunter Outdoors is committed to getting you the best products on the market and ensuring a smooth ordering process. We understand that sometimes things happen and items are returned. Therefore, we would like to be as transparent as possible in regard to our return policy. A 4% restocking fee will apply to all orders that are canceled or for which unwanted items are returned. The restocking fee will not apply to damaged or defective items as received by the buyer. You can review our full return and refund policy by following this link.
Price Matching Policy
We want our customers to feel confident that they are getting a fair deal. If you find a lower advertised price on the same new, in-stock product from an authorized retailer, please contact us before placing your order, and we will review the request.
For a product to qualify, it must be identical to the item offered by Predator Hunter Outdoors. This includes the same brand, model, SKU, condition, features, specifications, and included accessories. The competing item must be new, currently in stock, and available for purchase from an authorized retailer.
Price matching must be requested and approved before the order is placed. Once an order has been submitted, we do not provide retroactive price matches or post-purchase price adjustments.
Some prices cannot be matched. This may include clearance items, closeouts, liquidation pricing, going-out-of-business sales, pricing mistakes, used or refurbished items, open-box items, auction listings, unauthorized retailer listings, marketplace seller listings, coupon-only offers, rebates, bundle offers, special financing promotions, or prices that fall significantly below manufacturer pricing guidelines, including MAP where applicable.
Shipping, handling, taxes, fees, rebates, promotional gift cards, and other special offers may be considered when determining whether a price match is eligible. Predator Hunter Outdoors reserves the right to verify the lower price, retailer authorization status, product availability, and all other details before approving a price match.
Predator Hunter Outdoors reserves the right to approve, deny, or modify any price match request at our discretion. Approval of a price match does not guarantee future price matches on the same or similar products.
Approved price matches are valid only at the time they are issued and may expire without notice.
Military | Veteran | LEO | First Responders | Healthcare | Educators
We proudly offer special discounts for Military personnel, Veterans, Law Enforcement, First Responders, Healthcare Workers and Educators as a token of our appreciation for their service and dedication. Please contact us directly for special pricing on products.
Dealer Information
Are you looking to carry our line of NightSnipe products in your store? You can become an authorized NightSnipe dealer, and it all starts with you taking the first step and contacting us! Visit our Authorized Dealer Information page.
NightSnipe Warranty Policy
Limited lifetime warranty on the LED and light assembly, 1 year on parts and accessories to the light, such as batteries, chargers, mounts, and wired tactical tail caps. Within the 1st year, we will repair or replace any item free of charge due to a product malfunction or defect, not due to customer abuse or carelessness. After 1 year, we will still repair any item that CAN be repaired for a nominal fee of $20.00 to cover labor and return shipping, excluding batteries, since they cannot be repaired. If an item cannot be repaired, the $20.00 fee can be used towards the cost of the replacement part. All warranty repairs will require proof of purchase (Packing slip, PayPal statement, eBay point-of-purchase statement), including purchase date.
For warranty inquiries and claims, contact:
Predator Hunter Outdoors
ATTN: Warranty Claims Dept.
166 Lake Pleasant Road
Attica, MI 48412
1-855-SONGDOG (766-4364)
info@predatorhunteroutdoors.com
Download the NightSnipe Hunting Lights Manual (Click Here)
NightSnipe® Product Terms, Warranty, and Liability Agreement (Click Here)
Privacy Policy
We respect your privacy. Customer information provided during ordering is used to process orders, complete payments, provide customer service, ship products, communicate order updates, and operate our business.
We do not sell customer information. We do not share customer information with third parties for their own marketing or promotional purposes.
We may share limited customer information with trusted service providers only as necessary to complete services requested by the customer, such as payment processing, order fulfillment, shipping, website operation, customer support, fraud prevention, or legal compliance.
Credit card information is processed securely through our payment providers and is not stored by Predator Hunter Outdoors.
For questions about our privacy practices, please contact us at info@predatorhunteroutdoors.com.
SMS Terms and Conditions
At Predator Hunter Outdoors, we value your privacy and want to be transparent about how we use SMS communication. By verbally opting in to our SMS messaging service, you agree to receive text messages from Predator Hunter Outdoors regarding customer care, order-related updates, and other requested support.
Data Sharing
Customer information is not sold or shared with third parties for their own promotional or marketing purposes.
Mobile phone numbers, SMS opt-in data, and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes. Any information sharing described elsewhere in our policies does not apply to mobile opt-in data or SMS consent.
Messaging Terms and Conditions
By providing your phone number and agreeing to receive texts, you consent to receive text messages from Predator Hunter Outdoors at 855-766-4364 and/or 810-356-3442 regarding customer care and order-related communication.
Consent is not a condition of purchase. Message frequency may vary. Message and data rates may apply.
You can reply STOP at any time to unsubscribe or HELP for assistance. You can also contact us at 855-766-4364, 810-356-3442, or info@predatorhunteroutdoors.com.
Usage
Purpose: We use SMS messaging to send customer care messages, order-related updates, and other communications requested by the customer.
Message Frequency: Message frequency may vary based on your interaction with our services, but will not exceed 10 messages per week.
Promotional Messages: No promotional or marketing messages are included in this SMS program.
Help Guidance: Text HELP for assistance and STOP to stop receiving text messages.
Opting In
By verbally subscribing to our SMS service, you consent to receive text messages at the phone number provided. Consent is not a condition of purchase.
To subscribe, please contact us verbally by phone or in person.
Mobile phone numbers, SMS opt-in data, and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes.
These terms and conditions are provided by Predator Hunter Outdoors LLC for SMS registration and compliance purposes.
Opting Out
You can opt out of receiving SMS messages at any time by replying STOP to any message you receive from us.
You may also contact our customer service team to request removal from SMS messaging.
Data Security
We prioritize the security of your personal information. Your phone number will be used only for the purposes described in this SMS policy.
We do not sell or share mobile phone numbers, SMS opt-in data, or SMS consent with third parties or affiliates for marketing or promotional purposes.
Costs
Standard message and data rates may apply. Please check with your mobile service provider for details about any applicable charges.
Changes to Policy
Predator Hunter Outdoors reserves the right to modify this SMS policy at any time. Changes will be posted on our website, and continued use of our SMS service after changes are posted constitutes acceptance of the updated policy.
For questions or concerns about our SMS policy, please contact our customer service team at info@predatorhunteroutdoors.com.