FAQ
We take customer service extremely seriously and we’d like to ensure your experience at Predator Hunter Outdoors is the best it can possibly be. We’ve collected the questions we’re commonly asked into one list. Of course, if you have any questions that don’t appear here, please feel free to contact us at:
1-855-SONGDOG (766-4364)
info@predatorhunteroutdoors.com
PayPal Payments
All orders are processed securely using PayPal. You can use a PayPal account to complete your order or simply process the order with your credit card. You do not need a PayPal account to complete your order.
Shipping
We ship all orders via UPS/USPS and give you the option of shipping preference. Orders to most destinations in the continental US arrive within 5 BUSINESS days. You should receive a receipt along with tracking information once a label is created. Please check your spam if you do not receive one.
Shipping charges are calculated automatically upon checkout. (Shipping quote seem high? Give us a call.)
Each order is packaged securely to ensure your items arrive at your door in perfect condition.
Refund & Return Policy
Predator Hunter Outdoors is committed to getting you the best products on the market and ensuring a smooth ordering process. We understand that sometimes things happen and items are returned. Therefore, we would like to be as transparent as possible in regard to our return policy. A 4% restocking fee will apply to all orders that are canceled or unwanted items returned. The restocking fee will not apply to damaged or defective items as received by the buyer. You can review our full return and refund policy by following this link.
NightSnipe Warranty Policy
Limited lifetime warranty on the LED and light assembly, 1 year on parts and accessories to the light such as batteries, chargers, mounts, and wired tactical tail caps. Within the 1st year, we will repair or replace any item free of charge due to product malfunction and/or defect that is not due to customer abuse or carelessness. After 1 year we will still repair any item that CAN be repaired for a nominal fee of $20.00 to cover labor and return shipping excluding batteries since they cannot be repaired. If an item cannot be repaired the $20.00 fee can be used towards the cost of the replacement part. All warranty repairs will require proof of purchase (Packing slip, PayPal statement, eBay point-of-purchase statement) including purchase date.
For warranty inquiries and claims contact:
Predator Hunter Outdoors
ATTN: Warranty Claims Dept.
166 Lake Pleasant Road
Attica, MI 48412
1-855-SONGDOG (766-4364)
info@predatorhunteroutdoors.com
Download the NightSnipe Hunting Lights Manual here
Dealer Information
Are you looking to carry our line of NightSnipe products in your store? You can become an authorized NightSnipe dealer and it all starts with you taking the first step and contacting us! Visit our Authorized Dealer Information page.
Privacy Policy
We assure you that your contact, credit card, or any other information you provide us with during ordering will not be distributed to any third-party companies.
Customer Privacy – Contact Information
We assure you that your contact, credit card, or any other information you provide us with during ordering will not be distributed to any third-party companies.
Customer Privacy – SMS Messaging
At Predator Hunter Outdoors, we value your privacy and strive to provide clear information about how we use SMS communication to keep you informed about our products, services, and promotions. By opting into our SMS messaging service, you agree to receive text messages from Predator Hunter Outdoors.
Usage
- Purpose: We use SMS messaging to send order confirmations, shipping notifications, and customer service updates.
- Frequency: You may receive up to 5 messages per month. Message frequency may vary based on your interaction with our services.
Opting In
- By subscribing to our SMS service, you consent to receive text messages at the phone number provided. Consent is not a condition of purchase.
- To subscribe, please follow the instructions provided on our website or during checkout.
Opting Out
- You can opt out of receiving SMS messages at any time by replying “STOP” to any message you receive from us.
- Alternatively, you can contact our customer service team to unsubscribe.
Data Security
- We prioritize the security of your personal information. Your phone number will be used solely for the purposes outlined in this policy.
- We will not share your phone number with third parties without your explicit consent, except as required by law.
Costs
- Standard message and data rates may apply. Please check with your mobile service provider for details on applicable charges.
Changes to Policy
- Predator Hunter Outdoors reserves the right to modify this SMS policy at any time. Changes will be posted on our website, and continued use of our SMS service constitutes acceptance of any changes.
For any questions or concerns about our SMS policy, please contact our customer service team at info@predatorhunteroutdoors.com. Thank you for choosing Predator Hunter Outdoors!